Distance Sales Agreement

ARTICLE 1 — PARTIES

1.1. The Provider

1.2. The Customer

The person who submits their name, contact details and booking information through the booking form. These details form part of this agreement.

ARTICLE 2 — SUBJECT

This agreement sets out the rights and obligations of the parties in relation to the passenger transfer service ordered electronically through dalamantransfer.com, in accordance with Turkish Consumer Protection Law No. 6502 and the Regulation on Distance Contracts.

ARTICLE 3 — SERVICE AND PRICE

The vehicle type, pick-up and drop-off points, date and time, number of passengers, any extras, and the total price including all taxes are set out in your booking summary and confirmation, which form an integral part of this agreement.

Payment is made in full in advance by debit or credit card with 3D Secure verification. The booking becomes binding once the payment has been approved by the bank.

ARTICLE 4 — GENERAL PROVISIONS

1. The Customer confirms having been informed, through the Pre-Contractual Information Form, of the main characteristics of the service, the price, the payment method, the conditions of performance and the cancellation terms.
2. The Customer is responsible for the accuracy of the information provided at the time of booking. The Provider is not liable where the service cannot be performed because of incorrect or incomplete information.
3. The Provider undertakes to perform the service with a roadworthy, licensed vehicle and a qualified driver, in compliance with applicable legislation.
4. Bookings may not be made by persons under 18 years of age.

ARTICLE 5 — PERFORMANCE

1. For airport pick-ups the Provider monitors the arrival time using the flight number supplied. No additional charge applies for flight delays.
2. Free waiting time is 40 minutes at the airport and 15 minutes at other pick-up points. Additional waiting may be charged.
3. If the Customer does not appear at the agreed meeting point and cannot be reached, the service is deemed performed and no refund is due.
4. If the number of passengers or the luggage exceeds what was booked and cannot be accommodated, the driver may decline carriage without refund.
5. In case of vehicle breakdown or similar necessity, the Provider may substitute a vehicle of the same or a higher class.

ARTICLE 6 — CUSTOMER OBLIGATIONS

1. The Customer shall follow the driver’s instructions regarding road and passenger safety.
2. Smoking, consumption of alcohol and any damage to the vehicle are prohibited. The Customer is liable for any damage caused.
3. Turkish law requires appropriate child restraints for young passengers. Child seats must be requested at the time of booking.
4. The Provider is not liable for items left in the vehicle, but will make reasonable efforts to return them.

ARTICLE 7 — RIGHT OF WITHDRAWAL

Under Article 15 of the Turkish Regulation on Distance Contracts, contracts for transport services to be performed on a specific date or period are exempt from the statutory right of withdrawal. The Customer acknowledges that this service falls within that exemption. This does not affect the cancellation terms set out below, which the Provider applies voluntarily in the Customer’s favour.

ARTICLE 8 — CANCELLATION AND REFUNDS

8.1. For bookings paid online, the following terms apply:

1. Cancellation 48 hours or more before the transfer: full refund.
2. Cancellation between 24 and 48 hours before the transfer: 50% refund.
3. Cancellation less than 24 hours before the transfer, or no-show: no refund.
4. Full refund where the flight is cancelled by the airline or the Provider is unable to perform the service.
5. Cancellation requests must be sent to info@dalamantransfer.com or +90 545 567 02 02 quoting the booking reference, and are effective once confirmed by the Provider.
6. Refunds are issued to the card used for payment within 3 working days. The Provider is not responsible for subsequent delays attributable to the Customer’s bank.

8.2. For bookings paying on arrival, no payment is taken at the time of booking and the refund provisions do not apply. The Customer may cancel free of charge by notifying the Provider. No fee is charged for non-appearance; however, the Provider reserves the right to decline the pay-on-arrival option for future bookings where a Customer repeatedly fails to travel without notice.

ARTICLE 9 — FORCE MAJEURE

The Provider is not liable for failure to perform caused by events beyond its control, including natural disasters, severe weather, road closures, strikes, epidemics, decisions of public authorities and acts of terrorism. In such cases an alternative time is offered or the amount paid is refunded in full.

ARTICLE 10 — PERSONAL DATA

Personal data is processed in accordance with Turkish Personal Data Protection Law No. 6698 and the Privacy Notice published on this website.

ARTICLE 11 — PAYMENT SECURITY

Payments are processed through the bank’s secure payment infrastructure using 3D Secure verification. Card details are not displayed to, stored by, or shared by the Provider.

ARTICLE 12 — GOVERNING LAW AND DISPUTES

This agreement is governed by Turkish law. Disputes fall within the jurisdiction of the Consumer Arbitration Committees and Consumer Courts in Türkiye, in accordance with the monetary thresholds published annually by the Turkish Ministry of Trade.

ARTICLE 13 — ENTRY INTO FORCE

By confirming this agreement electronically during booking, the Customer accepts all of its terms. The agreement enters into force on the date of confirmation and ends upon performance of the service.

A Turkish-language version of this agreement is available at /mesafeli-satis-sozlesmesi/. In the event of any discrepancy between the two versions, the Turkish text prevails.